SOAP FAQs:

What is your soap made of?

We use a coconut oil and olive oil base in our soaps. Our beard balm is the same, but with beeswax and shea butter as well.

What about the other ingredients?

Alongside the olive oil, coconut oil, and the water and lye mixture which makes it soap, all of our bars are named after the essential oils we put in them. If you have any questions about the specific essential oils we have a Glossary Page with the ingredients of our essential oil blends and our instagram inbox is always open for questions.

Do you carry "X" scent?

Most likely not at this time, but we are always taking recommendations on the next big scent to make. Please feel free to message any scent suggestions through our Instagram, featured on the homepage.

Fourthwall General FAQs

We want to make sure you love our products and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.

Because products are made to order, we do not accept general returns or sizing-related returns.

Please read below for more details:

Cancellations

All of our products are made to order especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production

Once your order has gone to production, you may be eligible for a replacement/resolution depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Refunds policy

PayPal: Any refunds processed will show back up in your Paypal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days depending on your bank.

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, and Apple Pay.

Will I have to pay any additional taxes on my order if I’m located outside of the US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.